Mobile fueling

frequently asked questions

• I get an error message when using mobile refuelling. What do I need to do?

  If you have any questions about mobile refuelling, you can always contact our Customer Service department on +32 (0) 800 11 323 or via the contact form in the app or on Q8smiles.be. Please make sure you have the error message to hand so we can help you quicker.

• How do I link a payment card or petrol card to my Q8 account?

• Does mobile refueling also work abroad?

  With the Q8 app you can use mobile refueling at all Q8 stations in Belgium. You can very quickly and easily find a station near you via the station finder in the app.

• Which payment or fuel cards can I use in the app?

  Debit card, credit card or Q8 Liberty card, you can use them all in the app. Just activate them once/add them to your list of payment and fuel cards. After that, you can use them every time you refuel. For payments with a debit card, you also have to register your card once to the app. Once your card is linked, you start the transaction in our app by just one click using your banking app.

• Can I still use mobile refuelling with my payment or Q8 Liberty card if I use another smartphone?

  When you change phones, you will need to add your payment or Q8 Liberty card again. These cards will then only be available on the Q8 app installed on your new smartphone. To add the Q8 Liberty card, you will need to request a security code from your Fleet Manager again. If you are self-employed, you will need to do this via Q8 Libertyweb.