Kuwait Petroleum (Belgium) N.V. ("KPB" or "we" or "us", or "our") is committed to safeguarding the privacy and personal data collected from website visitors, customers, dealers, suppliers and others ("you") in the course of our business activities on our website in our capacity as a data controller.

Your privacy and the security of your personal data are important to KPB. In conducting our business, we will treat your personal data with care in accordance with applicable privacy and data protection regulations. Please read this Privacy Statement carefully to learn more about how we collect and process your personal data on this website.

The data controller is:
Kuwait Petroleum (Belgium) N.V.

Registered office:
Desguinlei 100, bus 8, 2018 Antwerpen, België

Company number:
0404.584.525

In the statement below, we will explain the following aspects:

• What personal data we may process from you,

• On what legal basis we rely to process your personal data,

• For what purposes we may use this personal data,

• With whom we may share your personal data,

• How long we keep your personal data,

• What rights you have with respect to your personal data,

• Where to go for further questions or comments.

1. What personal data are processed?

Through our website, we will in principle not collect personally identifiable information about you ("personal data"), unless you voluntarily choose to provide it to us by, for example, by registering, asking a question via e-mail or completing a questionnaire. If you do not wish your personal data to be collected, please do not send it to us.

Through our website and other means of communication within our business activities, we may collect the following personal data:

• Through contact, complaint, comment forms and forms to report defects we collect: your name, phone number email address and information about your question, complaint, comment or defect;

• When you contact us by phone or email we collect: your name, phone number and/or email address;

• When you schedule a consultation with us we collect information about your company, your name, phone number, email address and information about your question;

• When you request an online quote for a Q8 liberty card, Q8 electric charging card or charging stations for your business, we collect from the applicant their name, address, phone number and email address. More information about the processing of your personal data when you request a quote or want to become a Q8 liberty or electric customer can be found in a separate privacy statement.

• When you request a quote for a mobility card online, we collect from the applicant information about their company, their name, phone number, email address and information about their request. When you want to request a mobility card, you will be redirected to the website of our mobility partner XXimo. More information about the processing of personal data by XXimo can be found on the XXimo website.

• In addition, we may also collect your IP address and current location.

• KPB may also process personal data from customers participating in the Q8 smiles loyalty program (via the Q8 app or smiles website). More information on the processing of your personal data in this context can be found in a separate privacy statement.

CCTV

The places where we use CCTV are generally private places accessible to the public (e.g. service or charging stations) or exceptionally private areas (e.g. enclosed parking lots).

In Belgium, we use CCTV systems for surveillance and monitoring as defined in the Belgian Camera Law. Aspects not explicitly regulated by the Camera Law are covered by the GDPR, such as technical, operational or general surveillance of (unmanned) sites.

In Luxembourg, CCTV is used for the same purposes as in Belgium, but in accordance with Luxembourg law.

In the Netherlands, CCTV is also used for the same purposes, including fighting fraud, abuse or other breaches and protecting our property in the same way.

Images from (surveillance) cameras are processed in accordance with applicable legislation and are used for the following purposes:

1.      surveillance (security objective) and monitoring, including the prevention, ascertainment or detection of crimes against persons or property or other violations (e.g. nuisance) and also to identify the culprits, witnesses or victims such as the identification of persons involved in fraudulent use of fuel or charging cards and systems, or violation of customs and excise regulations and/or;

2.      to record persons or events causing damage to members of the Kuwait Petroleum Group and/or;

3.      for technical / operational verifications at Kuwait Petroleum sites.

Q8 liberty and Q8 electric customers are specifically requested to inform their cardholders in a timely manner about the processing of their personal data, including through camera usage.

Surveillance activities are carried out through licensed surveillance companies. In addition, to the extent permitted by law, we may use live and/or recorded CCTV images for technical purposes (such as pump release prior to payment) and where possible for limited surveillance activities.

The footage will not be retained longer than permitted by law unless the footage contains evidence of a crime or damage or to identify perpetrators and witnesses. The images may be turned over to police, judicial authorities and insurance companies for handling damage to our property.

We are not responsible for the use of CCTV by the dealer operating a service station. If you have any questions about this, you should contact the relevant dealer.

Non-personal data collected automatically

When you visit our website, we may also collect information that cannot be identified as personal, including but not limited to your type of internet browser and computer operating system; domain name of the website you previously visited; number of visits, average time spent there and pages viewed. We may use this information and distribute it within the Kuwait Petroleum Group to analyze the use of our website and improve its content.

Personal data collected through station finder

Through our station finder, you can search for nearby Q8 service or charging stations. Using the available filters, you can narrow your search. This information is neither stored nor shared with third parties.

2. On what legal basis do we rely to process your personal data?

Your personal data will be processed when:

• You have given us your free, specific, informed and unambiguous expression of your wishes;

• We will need to process your personal data in order to provide the services you have requested;

• The processing is necessary to protect our legitimate interests, specifically: the economic, commercial and financial interests, business continuity, security and confidentiality of customer information and products and the security of digital and physical infrastructures;

• The processing may be necessary to comply with legal obligations, resting on KPB as a result of certain legislation.

3. For what purposes may we use your personal data?

• Providing the service you have requested
  We need to process necessary personal data to provide you with the service you have requested. If you want to request a quote or become a Q8 liberty or electric customer, you can find more information about the processing of your personal data in a separate privacy statement. If you would like to request a mobility card, you can find more information about the processing of your personal data by XXimo in the privacy statement of our partner XXimo.

• Sending of marketing material
  If you have given your consent, we may send you marketing emails and online marketing, special offers, whether or not related to future offers, or other promotional material to inform you of the latest news from us that might interest you. You will have the right to withdraw your consent at any time by unsubscribing from these communications via the unsubscribe link or by following other instructions indicated in the communications we send.

• Providing assistance when you contact us by telephone.
  We need to process necessary personal data to provide you with the requested service;

• Providing assistance with complaints, comments or reporting defects through our forms.
  We must process your personal data to enable us to properly handle your complaint or comment or respond to your inquiry.

• To indicate where the nearest service or charging station or store of ours or our partners is located.

• Providing the services under the Q8 smiles loyalty program. More information about the processing of your personal data in this context can be found in a separate privacy statement.

• Combating abuse and any other form of fraudulent acts.

• Contacting you regarding an offer or to pursue other business interests or to conduct online surveys so that we can better understand our customers' wishes and needs.

• Improving our products and services.

Profiling

The processing of personal data for profiling purposes will be based on obtaining prior, specific consent from the user. With the user's prior consent, relevant data and non-extraordinary data about individuals may be collected and stored for profiling or to improve the services offered based on users' needs.

4. With whom may we share your personal data?

Intra-group sharing

As the Kuwait Petroleum Group of companies also operates outside the European Economic Area, the information you transmit to us may be transferred outside the European Economic Area. Such transfers are covered by an intra-group agreement that provides specific contractual protections to ensure that your personal data receives an appropriate and consistent level of protection, regardless of where it is transferred within the Kuwait Petroleum Group and only after a case-by-case transfer test has taken place. In any case, your personal data will be shared only when necessary for the realization of the purposes mentioned above.

Other third parties

For the realization of the above purposes, your personal data may also be shared with the following third parties:

• Advertising agencies and companies offering mailing services;

• Providers of software, platform and IT services;

• External customer service providers;

• Official representatives of the government or other third parties pursuant to a subpoena, court order or other legal process

• Mobility partners

We may use social media plug-ins such as Facebook and Instagram on our website if you choose to do so. Through these social media facilities some of your personal information may be shared with these parties. These features may collect your IP address and what page you visit on our website and may set cookies to make the feature work properly. Social media facilities and widgets are either hosted by a third party or directly on our website. This Privacy Statement does not apply to these facilities. Your interaction with these features is governed by the privacy statement of the companies that make them available. You may also find more information about third-party cookies in our Cookie Statement .

5. Links to other websites

This website may contain links to other websites that are not owned, operated or maintained by KPB. We cannot be responsible for the privacy statements of other websites, nor for the implementation of their policies, even if:

• you accessed the third-party website through a link on our websites, or

• you were referred to our website through a link on the third party website.

We encourage you to review the privacy statement of each website you visit and contact the owner or operator if you have any questions or comments about it.

6. How long will we keep your personal data?

Your personal data will be kept for as long as necessary to fulfil the purpose for which the personal data was originally collected . This is in principle equal to the duration of any contractual relationship or performance of a particular service and for any period thereafter that is legally required or permitted under applied law.

7. What rights do you possess with respect to your personal data?

Under data protection legislation, under certain conditions, you have the right to access your personal data, as well as the right to correct, supplement and/or delete your personal data. If you wish to exercise one or more rights, please notify us at the e-mail address [email protected]. We will then make the necessary efforts to e.g:

• provide you with information or a copy of the data you have provided to us subject to the protection of the rights of any third parties or other justified restrictions;

• update inaccuracies in the data we hold;

• delete data for which we no longer have a legal basis to use them.

To facilitate our efforts to fulfil your request, it would help if you would provide us with the context in which you gave us the personal data.

In addition, you have the right to oppose the use and processing of your personal data when such processing is based on consent and relates to any form of direct marketing by sending us a request to withdraw your consent. You may also require us to restrict the processing of your personal data during the investigation of a complaint.

In addition, you also have the right to object to any processing, including profiling, based on legitimate interest as a legal basis, unless our reasons for carrying out such processing outweigh any prejudice to your rights and freedoms.

Your exercise of these rights is subject to a number of conditions in order to protect the public interest (e.g. fraud prevention or detection). If you exercise any of these rights, we will review your claim and in most cases respond within one month. We may charge an equitable fee for "repeated requests," "clearly unfounded or excessive requests," or "additional copies."

Within legal limits, you also have the right to transfer your personal data to another organization (data portability).

If you are not satisfied with our use of your personal data or disagree with our response to the exercise of any of the above rights, you have the right to file a complaint with your data protection authority.

8. Cookies

When you visit our website, we may store cookies and other automatic means of data collection on your computer if you consent. However, no prior consent is required for necessary cookies. A cookie is a small text file that is placed on, for example, your computer, tablet or smartphone during your visit to a website. Cookies can automatically recognize you the next time you visit, and they can allow you to customize a website to better match your interests or to save your password so you don't have to re-enter it each time. If you choose not to be recognized, please consult the settings of your Internet browser to remove Cookies from your computer, block all Cookies or get a warning before a Cookie is placed. For more info and details regarding Cookies used on this website, please refer to the Cookie Statement.

9. Modifications

We reserve the right to modify this statement as necessary, for example, to comply with changes in laws, regulations, new practices and procedures, or requirements imposed by regulatory authorities. When this text was last modified can be found at the bottom of this Privacy Statement.

10. Where to go for further questions or comments?

If you have any questions or would like further information, please send an e-mail to [email protected]

You may also send a letter to the address below:

Kuwait Petroleum (Belgium) N.V.
For the attention of: Data Protection Officer
Desguinlei 100 - 8
B-2018 Antwerp

This Privacy Statement applies to the website www.q8.be and is operated by Kuwait Petroleum (Belgium) N.V. and was last updated on 15/07/2025.