Q8 smiles

Frequently asked questions

• I forgot to scan my card with my last top-up/shop purchase.

  Oops, can happen! Please contact us within 48h of the transaction via app or email ([email protected]) to have your Smiles credited. Be sure to present your receipt or other proof of purchase so we can award you the Smiles you're entitled to. 

  By the way, did you know that you can also save Smiles via the Q8 app? Download it from the App Store or on Google Play.

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• How can I exchange Smiles for gift vouchers?

  You’ve saved up 500 Smiles (or more)? Great, you can exchange them for a gift voucher! You can redeem your Smiles on the Q8 app or on q8smiles.be (Belgium) or q8smiles.lu (Luxembourg). Here you can see at a glance which vouchers you are eligible for and for which vouchers you’ll have to save up some more Smiles. Exchange them for a discount at the Q8 shops or our Smiles partners.

  Or are you on the road and fancy a croissant or pastry? With just 150 Smiles, you can get this for free at our Q8 shops.

• I did not receive any Smiles after my transaction (top-up or purchase) at Q8. How and where do I report this?

  Sometimes a technical problem can cause your Smiles to be delayed or not added.

  In that case, please contact our Q8 smiles customer service team within 48 hours of the transaction via the contact form in the app or on our website (Belgium or Luxembourg) or contact us via email ([email protected]).

  Be sure to keep your receipt or other proof of purchase handy. That way we can award you the Smiles you are entitled to!