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Two girls laughing in car at Q8.​

Want to redeem your Q8 smiles?

You can do that with us & our partners

Once you’ve saved up enough points at Q8, you can redeem your Smiles either with us or at one of our partners. Your choice! Will you go for a discount at the pump or in the shop, or a gift card from Zalando, Krëfel, Deliveroo, Torfs, and more?

RegisterLog in to Q8 smiles
Man charging electric car at Q8 Electric.​

Earning Smiles is as easy as 1-2-3

  1. Register in the Q8 app or at smiles.q8.be 

  2. Fuel up or shop at Q8 

  3. Scan your Q8 app, card or key tag when you pay

Already saved 500 Smiles? Then you can redeem them for great rewards. Download the app and get started! 

App StoreGoogle Play

Fuel & shop with €5 discount

Next time you stop by Q8, you could have an extra big smile on your face. Redeem 500 Smiles for €5 off your next fill-up or purchase in Shop & Go.

Voucher

Meet our Q8 smiles partners

Delhaize shop&go logo
Panos logo
bol logo
Zalando logo
Decathlon logo

Frequently asked questions

  • You’ve saved up 500 Smiles (or more)? Great, you can exchange them for a gift voucher! You can redeem your Smiles on the Q8 app or on q8smiles.be (Belgium) or q8smiles.lu (Luxembourg). Here you can see at a glance which vouchers you are eligible for and for which vouchers you’ll have to save up some more Smiles. Exchange them for a discount at the Q8 shops or our Smiles partners.

    Or are you on the road and fancy a croissant or pastry? With just 150 Smiles, you can get this for free at our Q8 shops.

  • You can easily check the status of your Q8 voucher in the Q8 app. Unfortunately, this is not yet possible for Q8 partners' vouchers. Therefore, we advise you to immediately delete your used vouchers in the Q8 app. That way, you are always aware of how many vouchers you can still use.

  • You can always find your vouchers in the Q8 app. Click on “Smiles” at the bottom and then choose "My vouchers". Here you will find all vouchers you can scan at the checkout.

    Keep in mind that we do not automatically delete partner vouchers after use. You must always delete your vouchers yourself after use by clicking “delete voucher” at the bottom of the voucher page.

  • The expiry date is printed on every voucher. After this date the voucher is no longer valid.

  • First check if the voucher is still valid. It’s not? Then unfortunately you can no longer use it. It’s still valid? Then ask a shop assistant to help you or contact the Q8 smiles customer service via the contact form (Belgium or Luxembourg) or call our toll-free number 0800 11 323 (Belgium) or 8002 7667 (Luxembourg).

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