I forgot to scan my card with my last top-up/shop purchase.

Claim missed Smiles via Q8 app or website Forgot or didn’t manage to collect Smiles during your last transaction? No problem: you can still claim them via the Q8 app or our website www.q8smiles.be . In the Q8 app: Tap your name at the top. Select Claim Smiles . Enter the requested details: Tap Claim your Smiles . The Smiles will be added to your account. On the website ( www.q8smiles.be) : Go to www.q8smiles.be and log in. Click Smiles in the menu. On the right, select History to view your transactions and Smiles. Click Claim them here . Enter the requested details: Click Claim your Smiles . The Smiles will be added to your account. Tip: Not sure when you refueled or how much you paid? Check your bank statements; they usually contain all the necessary information.

The Q8 app

Download it and take Q8 benefits with you

Install the Q8 app and you’re ready to go in just a few steps: Download the app from the App Store or Google Play Register and log in to your Q8 Smiles account Enjoy benefits, from promos to surprise rewards

Woman pointing at Q8 app on her phone next to a yellow car.

Earn Smiles, get rewards

Once the app is installed, you’ll earn Smiles for every liter of fuel you pump, every kWh you charge, and every euro you spend in Q8 shops. You can then redeem your Smiles for discounts and gift cards from a wide range of Q8 Smiles partners.

Discover Smiles

Woman looking at her phone from car at a Q8 fuel station.

Easy mobile fueling

Fueling with the Q8 app? Just pay with your smartphone. No wallet needed, no trips to the payment terminal, and all your fuel spend is tracked in one handy overview.

Discover mobile fueling

Easy mobile charging

Charging with the Q8 app? Then you can pay smoothly via your smartphone, control the charging station with your phone, and the app shows you how far along your charging session is. That way, you know exactly how much time you have left for your coffee break.

Discover mobile charging

Man stretching while refueling his car at Q8.

A load of benefits

Log in to the Q8 app, fuel up, charge up or shop, and unlock rewards from our Smiles partners: free pastries, discounts, gift vouchers, cinema tickets and more.

See offers and promos

Convenience in your pocket with the Q8 app

Fuel or charge

Pay quickly and easily when you fuel or charge.

Earn Smiles

Scan and earn Smiles automatically with every fuel-up, charging session or shop purchase.

Find a station

Locate the nearest Q8 and check available services.

Ready to redeem your Q8 Smiles?

Discover all our partners

Frequently asked questions

Claim missed Smiles via Q8 app or website
Forgot or didn’t manage to collect Smiles during your last transaction? No problem: you can still claim them via the Q8 app or our website www.q8smiles.be.
In the Q8 app:

Tap your name at the top.

Select Claim Smiles.

Enter the requested details:

Tap Claim your Smiles. The Smiles will be added to your account.

On the website (www.q8smiles.be):

Go to www.q8smiles.be and log in.

Click Smiles in the menu.

On the right, select History to view your transactions and Smiles.

Click Claim them here.

Enter the requested details:

Click Claim your Smiles. The Smiles will be added to your account.

Tip: Not sure when you refueled or how much you paid? Check your bank statements; they usually contain all the necessary information.